- Looking after good tenants for life -

We promise to never terminate a tenancy or evict a good tenant even when their circumstances change.
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You might have heard in the media, stories of Revenge Evictions. This is where a tenant complains about a genuine problem with their home such as faulty heating and the landlord evicts them rather than fixing the problem.

We think that is unacceptable!

It is important to us that the dwelling we provide for our tenants in not just a house. It is their home.

If there is a problem with one of our properties then we want to know about it. More importantly we want our tenants to feel confident to report problems, discuss issues and to have a great place to live for as long as they choose.

This is why we promise to never evict a good tenant, even if their circumstances change.

Provided the rent is paid, the property is looked after, the neighbours are not unduly upset and no criminal or antisocial behaviour takes place, our tenants know that they have a secure home for as long as they want to remain there.

Lets Delight is bringing a refreshing new face to property rentals.

Privacy Policy

Version 2.0 - May 2018

Lets Delight Ltd is registered in accordance with
the Data Protection Act 1998 - Registration Number: ZA249186

Policy Goal

To protect the privacy of individuals whose personal and confidential data is held by Lets Delight Ltd, whilst ensuring that Lets Delight Ltd has the necessary data to maintain contact with those that they work within the investing community, its employees and its potential and existing tenants.

Outcomes

All Directors and employers of Lets Delight Ltd are aware of this policy and adhere to all data protection procedures relevant to obtaining, using, storing, disclosing and disposal in accordance with the Regulations and reporting and recording any losses of information or breaches of security.

What this Policy Covers

Lets Delight is committed to doing the right thing when it comes to how we collect, use and protect your personal data.

Our Privacy Policy sets out the types of personal data that we collect, explains how and why we collect and use your personal data, explains when and why we will share personal data and the rights and choices you have when it comes to your personal data.

Personal Data held and usage

Lets Delight Ltd collects some personal data which allows potential tenants to register, in the form of a name and email address. This is then stored on our CRM system. This is for us to maintain contact and to let them know when our services are available to them. For existing and past tenants we do get sent tenancy agreements; this has their names and addresses. We attach these electrically to our CRM system; they are held for future referencing requests from next landlord, employers or legal organisations.

We don’t hold full information on our tenants as we employ a letting agency that would deal with any additional data compulsory to their business such as referencing and right to rent.

Lets Delight Ltd also keeps contact details of associates in the property industry and other business owners that we connect with at networking events. This information is obtained either by self subscription on the website or by them handing us business cards or other contact information which are then given to our Personal Assistant to put in our CRM system.

We make first contact with a ‘Nice to meet you' email. On this email is a link for consent to contact them and for them to see what information is held by Lets Delight Ltd about them. This gives them the opportunity to ratify their personal data or unsubscribe from any further contact. To maintain a good working relationship, on occasion we may send them a newsletter about the journey of the company and its directors, which they are welcome to unsubscribe from at any time they wish.

We will never sell details on or make it available to third party suppliers.

Information security, storage & disposal

All personal information is stored securely in one place; on our CRM system. The security of which is commensurate with the nature of the data that is held. Our CRM system is secured by double password protection, backed by random token authentication and is held in the United Kingdom, which means our hosting provider has to adhere to the same data protection laws as Lets Delight Ltd.

We access the personal data with the following hardware:
Lets Delight Ltd use mobile phones which have fingerprint and pattern security and are encrypted, laptops and a desktop are also, they are password protected and have security software installed, if any are misplaced or stolen, we can wipe them from another source.

Emails are password protected and only the individual user has access to their own email account.

We are mainly paperless but any paperwork with personal data on; such as tenancy agreements and business cards, are stored in a locked filing cabinet in the locked Lets Delight Ltd office. They are then scanned and electronically attached to our CRM system. Once this information is checked to be successfully attached, we dispose of it by shredding on the premises. The shreddings are placed in compost bins where they are patrolled by Felix the security cockerel.

We only authorise access to employees who need it to carry out their job responsibilities.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that they can make meaningful choices about how it is used. We aim to provide them with the access to their own personal information that we hold. This gives them the opportunity to rectify any data that is incorrect and they can choose what they would like us to hold on them. We strive to give them ways to update it quickly or to put in a delete request – unless we have to keep that information for legitimate business or legal purposes.

Breach Management Strategy

If we are unfortunate to experience a breach of personal information, a full investigation will start as soon as it is discovered and put measures in place to sever that source immediately. We will establish what information was breached, so we can inform the people and organisations involved, so they can take steps to protect themselves. If identified as a serious breach, we will notify the Information Commissioner’s Office, include a description of how and when the breach occurred and what data was involved. Finally we will review why this happened and put in place steps of improvement to make sure this is not repeated.

This Data Protection Policy replaces all previous versions.